Shipping Policy

At Gatemove, we believe that the kitchen is the heart of your home and the anchor of your daily rituals. We are committed to ensuring that our high-quality kitchen essentials reach your doorstep as efficiently and smoothly as possible.

1. Order Processing Time

·         Handling & Dispatch: All orders are typically prepared and dispatched within 1–3 business days after payment confirmation.

·         Peak Periods: Please note that processing times may be slightly longer during holidays or high-volume sales periods.

·         Confirmation: Once your order has been shipped, you will receive a confirmation email containing your tracking details.

2. Shipping Origins & Methods

To provide the most efficient delivery, Gatemove fulfills orders from both U.S.-based warehouses and international fulfillment centers. The shipping origin is selected automatically based on inventory availability and your destination to ensure the fastest possible delivery.

3. Estimated Delivery Timeframes

Estimated delivery times depend on your location and the shipping origin:

  • United States: 3–15 business days.
  • International Destinations: 10–20 business days.

Note: These are estimated timeframes. Delivery may occasionally vary due to carrier delays, customs processing, or local delivery conditions.

4. Shipping Charges

·         Shipping costs are calculated at checkout and displayed clearly before you complete your order.

·         From time to time, we may offer shipping promotions, which will be communicated directly on our website.

5. Tracking Your Order

·         Once your order ships, you will receive a tracking number via email.

·         You can monitor your shipment’s progress at: https://www.17track.net.

·         Please allow 24–48 hours for tracking information to update in the carrier's system.

6. Customs, Duties & Taxes

·         For international orders, shipments are sent DDU (Delivered Duty Unpaid).

·         Customs fees, import duties, or local taxes may be applied by your local authorities.

·         These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

7. Shipping Address Responsibility

·         Please review your shipping address carefully before completing your order.

·         Gatemove cannot be held liable for delivery issues caused by incorrect or incomplete address information provided at checkout.

·         If you need to change your address, please contact us at service@gatemove.com as soon as possible. Once an order has entered the processing stage, modifications may no longer be possible.

8. Delivery Issues (Lost or Damaged)

·         Damaged Items: If your product arrives damaged, please contact us within 7 days of delivery with photos of the issue. We will coordinate a suitable solution, such as a replacement.

·         Lost Packages: If a carrier confirms a package is lost in transit, we will assist you in locating the shipment or arranging a replacement.

Contact Information

If you have any questions regarding your shipment, our team is always ready to support you:

Phone: (+1) 8137268048  

Email: service@gatemove.com

 

Address:
8518 VALLEY BLVD UNIT 101-102

ROSEMEAD, CA 91770

United States